SnipeSkins Complaints Policy

At SnipeSkins, we aim to provide a top-notch service for buying and selling CS2 and Rust skins. However, we know things can go wrong sometimes. Here's how we handle complaints:

  1. How to complain
  2. What happens next
    • We'll review your complaint within 48 hours
    • A team member will investigate your issue
    • We aim to resolve most complaints within 8 working days
  3. If you're not happy with our response
    • Tell us why you're still unsatisfied
    • We'll review your case again
    • If needed, a senior manager will get involved
  4. Our commitment
    • We take all complaints seriously
    • We use your feedback to improve our service
    • We treat all users fairly and equally
  5. What we need from you
    • Clear details about what went wrong
    • Any relevant evidence (screenshots, transaction IDs)
    • How you'd like us to fix the issue
  6. Timelines
    • Simple issues: Usually resolved within 48 hours
    • Complex problems: May take up to 10 working days
    • We'll keep you updated throughout the process

We're always working to make SnipeSkins better. Your feedback helps us do that. Thanks for choosing us for your CS2 and Rust skin trading needs.